Here's exactly what happens from the moment you reach out until your operation runs on its own. Every step has a defined scope and a concrete timeline.
You reach out via email. We schedule a 20-minute call where you tell me what's happening with your business. I ask specific questions and tell you honestly whether Carmen can help.
If we decide to move forward, the Diagnosis begins. For two weeks I enter your operation: I review systems, spreadsheets, processes. We see the reality as it is, not the tidy version. At the end you get a concrete report.
With the report in hand, you decide. You can continue with Carmen, take the report and implement it yourself, or hand it to someone else. It's yours. No exclusivity clauses.
We start with a kickoff to confirm the final scope. Then I work on a clear schedule: you know what week we're on and what's being delivered. Everything documented, everything explained to your team at the end.
If you choose monthly support, the monthly rhythm starts: you receive your reports, we have our periodic meetings, and when you need something additional, you write to me. Everything as agreed.
More than corporate values, these are concrete rules I apply every day.
What's in the contract is exactly what gets delivered. If something new comes up during implementation, it's quoted separately with transparency. No "favor" work that creates misunderstandings later.
Everything I build for you stays under your name. Automations, dashboards, access, documentation. If at any point you decide not to continue with Carmen, you take everything working.
No unnecessary jargon. If something can't be done, I say so. If something is costly, I say so. If you can solve it on your own, I also say so.
If I say 5 weeks, it's 5 weeks. If something slips on my end, I let you know early and explain why. If it slips on yours, we talk about that too.
If all of the above makes sense, the next step is simple: a 20-minute call where you tell me what's happening with your business.
Book the call